Sofitel Kuala Lumpur Damansara 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 2,231 أراء

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Sofitel Kuala Lumpur Damansara - Image 4
No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

الوصف

خدمات الفندق الإضافية

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

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موقع الفندق

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

نظام تحديد المواقع العالمي (GPS):3.14675, 101.661444

الهاتف
فاكس +60 3-2720 6618

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  2,231 أراء

تقييم TripAdvisor  4.5/5  1,534 أراء

2024 شهادة تميّز

Beautiful hotel let down by pathetic staff!

ملاحظة Tripadvisor 3.0/5

DrAnish118 تقييم TripAdvisor المعتمد

The hotel was fantastic with good location and great rooms! We had booked opera suite which was fantastic. The staff completely ruins the experience! It’s like they are unhappy with their job and they want to show it on the guests! We wanted to redeem our Accor points and settle the bill on the night earlier to our departure as our flight was quite early the next day. They dint let us redeem our points for the full stay though I had enough points to cover for the entire stay saying they have a limit of 10k rupees(converted) that can be redeemed with points. This was the first time I heard of such a thing afte staying st many Accor properties over the years. I dint want to argue about it so agreed to whatever the limit they suggested . The person present on the front desk kept sulking so much about it that we suddenly felt we were in a 2 star hotel. People don’t come to 5 star hotels for just the good rooms and glittery stuff! Service and hospitality is the most important thing one would expect from a 5 star and this property lacks beyond measure in that regard! Not one staff member was greeting with a smile or looked welcoming! Such a good hotel let down by such pathetic staff! Unfortunate!

Below Sofitel's standards

ملاحظة Tripadvisor 3.0/5

Alexandre D المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Just leaving Sofitel Damansara. Correct but not at Sofitel's standards. Positive : - very nice spa ; - good position near KLCC (not so far, but far from traffic) Negative : - All bars and restaurants : last order at ... 9h30 pm !! >> this is unbelievable and unacceptable for a *****. - main restaurant ("kwee zean") like a corporate canteen : too often crowded, very noisy. Two other restos in the hotel (chinese and mediterranean, in upper levels) but ghostly atmosphere.

Dear Alexandre D, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Kuala Lumpur Damansara. Your input is invaluable to us as we continuously strive to enhance our guest experience. We are pleased to hear that you appreciated the spacious rooms and the warm hospitality extended by our staff. However, we sincerely apologize for any inconvenience caused by the early closure of our dining outlets and the atmosphere in the main restaurant during your visit. We understand that a large party may have contributed to the challenges you encountered, and please be assured that we are taking steps to address these issues internally. Additionally, we are actively considering options to extend the operating hours of our outlets, especially towards year-end period, to better accommodate our guests' needs. We regret that your experience fell short of our usual standards, and we appreciate your understanding and patience. It's our goal to ensure that every guest enjoys a comfortable and memorable stay with us. We sincerely hope that you will reconsider and give us another opportunity to exceed your expectations. We would be delighted to welcome you back and provide you with the exceptional experience you deserve. Your satisfaction is our priority, and we are committed to addressing any issues to ensure your next stay is truly enjoyable. Thank you once again for choosing Sofitel Damansara. We look forward to showing ourselves under a better a light. Please do not hesitate to contact me directly to plan your next trip at mageswary.nagarajah@sofitel.com Regards, N. Mageswary - Guest Experience

Simply the best!

ملاحظة Tripadvisor 4.0/5

CheongKamHoe تقييم TripAdvisor المعتمد

This hotel has always been my favourite staycation. I had a nighter on 1st May here. Despite some flaws, I still had an enjoyable stay. Check in was a breeze with a room upgrade to a junior suite. The suite was well appointed. Sadly, the dusty smell was quite intense. My stay came with lounge access and complimentary breakfast . The lounge served all day long beverages like coffee, tea, sodas, premium sparkling water and still water, cookies and nuts, fresh juice. A delectable afternoon tea and scrumptious evening cocktail spread were offered. The lounge, in my opinion, had been an oasis of serenity. Mr Ikbal was definitely a gem-studded staff who made my stay extremely pleasant. All staff from Reception, Concierge and Housekeeping were equally attentive, friendly and approachable. They wore GENUINE smiles at work!!! Breakfast at Kwee Zeen was indeed impressive. I personally liked the crispy fried and egg benedict. I also availed myself to the Surf and Turf buffet dinner. The huge spread was outstanding with all The staff taking good care of me and my delighting fellow diner. Both of us felt like royalty. A special mention to Hanafi, Ridzuan, Chef Shafiq and Ashnida who deserve a raise. Lastly, i redeemed my welcome drink at the pool bar. Aiman was great but Mr. Izzat was stupendous whom i regard him as another great asset to the hotel. I have no qualms in returning to this business hotel for any occasion.

Dear CheongKamHoe, Thank you so much for your wonderful feedback. We are thrilled to hear that our hotel continues to be your favorite staycation destination and that you had an enjoyable experience during your recent visit, despite some flaws. We are glad to hear that your check-in experience was smooth and that you appreciated the room upgrade to a junior suite, although we apologize for the dusty smell in the room. Your comments will be shared with our housekeeping team to ensure we address this issue promptly. It is fantastic to know that you enjoyed the amenities offered in our lounge, and we are delighted that Mr. Ikbal and our entire team made your stay extremely pleasant. We'll be sure to pass along your compliments to them. We are also pleased to hear that you enjoyed the impressive breakfast at Kwee Zeen and the outstanding Surf and Turf buffet dinner. Your recognition of Hanafi, Ridzuan, Chef Shafiq, Ashnida, Aiman, and Mr. Izzat is greatly appreciated, and we'll make sure they receive the recognition they deserve. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. Your satisfaction is our top priority. Regards. N. Mageswary - Guest Experience

Awesome stay!

ملاحظة Tripadvisor 5.0/5

Your_Travel_Buddy_SG Couples - تقييم TripAdvisor المعتمد

Booked this hotel for a 4 nights stay in Kuala Lumpur. Wanted to avoid the main city area which was always crowded and this hotel location served this purpose. The entry was grand with porters and doormen greeting us the moment we stepped out of the grab car. Impressive indeed. Check-in was fast and efficient and we proceeded to check out our room with lots of excitement. This was not the first time that we had used the Sofitel chain of hotels and the lobbies, corridors and hospitality standard were similar to the ones located in other countries. Room was big with a walk-in closet, a huge bathtub, a separate shower and toilet area. There was a nespresso machine in-room to ensure that we would have our coffee fix. Bed was a king size one and the mattress was extremely comfortable. I seriously had nothing to complain about the room and spent the next four nights enjoying facilities in the hotel like the gym and the pool. They even had a sauna and steam room at level three, inside the washroom outside the gym. Every where I went in the hotel, I was always greeted by the friendly staff. Gym was well equipped for a proper workout. Pool was great with a jacuzzi as well. Tried two food and beverage outlets inside the hotel, which were the morning breakfast area and the lobby cafe called Le Bar. Again, the service standard was great and food tasty. Just that compared to other Sofitels, the breakfast quality and variety seem a bit lacking. All in all, a wonderful stay and this would be my go-to hotel in future in Kuala lumpur.

Dear Your_Travel_Buddy_SG, Thank you for sharing your experience with us. We are thrilled to hear that you had an awesome stay at our hotel and that our location provided the peaceful atmosphere you were seeking away from the crowded city center. It is fantastic to know that you were impressed by the grand entry and efficient check-in process. We are glad that you found our room spacious and well-equipped, and that you enjoyed the amenities such as the Nespresso machine, comfortable bed, and luxurious bathroom facilities. We are delighted that you made the most of our gym, pool, sauna, and steam room during your stay, and that you found our staff friendly and welcoming throughout the hotel. We are also pleased to hear that you enjoyed dining at our food and beverage outlets, although we will certainly take note of your feedback regarding the breakfast variety and quality. We are honored to be your go-to hotel for future visits to Kuala Lumpur, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels until we see you again. Regards. N. Mageswary - Guest Experience

جيد

ملاحظة أراء العملاء 5.0/5

مجهول الأزواج - تقييمات مؤكدة لفندق ALL

ممتع

Dear Shebeeb A., We are glad to hear that you had a good time. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards. N. Mageswary - Guest Experience

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 671 أراء 7.6/10 الموقع
  • 1,548 أراء 7.9/10 الغرفة
  • 1,645 أراء 8.3/10 الخدمة
  • 15 أراء 4.9/10 إنترنت
  • 665 أراء 8.2/10 مستوى الراحة
  • 631 أراء 7.1/10 مستوى النظافة
  • 476 أراء 7.4/10 الإفطار
  • 435 أراء 9/10 شعور

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جميع فنادقنا في Kuala Lumpur

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.